Print My Friend turns a photo you upload into a custom miniature. This notice explains what information we hold about you, why, who else receives it, how long we keep it and what you can do about it.
Who we are
Print My Friend is run by Daniel Newton, a sole trader, who is the controller of your personal data. Our business address is Unit 5, Aire St, Leeds, LS1 4HT, United Kingdom. For anything about your data, email hello@miniature-me.com.
What we collect and why
- Your email address and name. Your email address is how you sign in and how we recognise you, whether you use Google or an emailed link. Your name comes from Google if you sign in with Google; otherwise we make one from your email address. We need these to give you an Account.
- How you sign in. Which sign-in methods you have used, and when. We keep this so the same person always reaches the same Account.
- Your photos. The photo you upload and the style you choose, and the size and colour of each miniature in your basket or order, so that we can make your miniature. You confirm you have permission to use the photo.
- Starting without signing in. You can add a photo and make previews before you sign in. Until you do, your Project belongs to your browser, through a cookie, rather than to an Account. When you sign in, the Projects you started in this browser become your Account’s.
- The human check. Before the first preview you make each day without signing in, Cloudflare Turnstile checks that you are a person and not a program, so that nobody can run up the cost of previews. It looks at your browser and its connection, and we keep nothing from the check itself.
- Photos of children. You may upload a photo of a child only if you are their parent or guardian. Before you add a photo, we tell you that by continuing you confirm this; when you add one, we record that you agreed and when.
- Your projects and orders. Proof images and 3D model files prepared for you, your approvals, and the progress of each order, so that we make exactly what you approved.
- Preview requests. Each time you ask for an AI preview: when, for which project and style, whether it worked, and how much processing it used, so that we can keep the free previews affordable.
- Credits, model credits and daily previews. Your Credit balance, every change to it, each time you buy model credits (when, how much, and on which project, so that we can take what you paid off your next order), and how many free previews you have used each day, so that we can apply the limits fairly.
- Payments. When you buy model credits we keep Stripe’s reference for the payment, the amount, when it was made, whether it went through and whether it was refunded. Your card number never reaches us: you type it into Stripe’s own form, and only Stripe sees it.
- Cookies. A cookie that keeps you signed in for up to 30 days, a cookie that keeps the Projects you start before signing in with your browser for up to 30 days, a short-lived cookie used only while you sign in with Google, a cookie that remembers your answer to our cookie notice, and PostHog’s analytics cookies (see below). Our Cookie choices page explains each one.
- How you use the site. The pages you visit, what you click, and a recording of each visit that replays your screen, so that we can find and fix what gets in the way. Your photos are hidden from these recordings: wherever a photo appears, the recording shows an empty box instead, and whatever you type into a form is masked.
We use this information to provide the service you have asked for, which is the legal basis for holding it. Analytics is in our legitimate interest in running a site that works. We keep payment records because tax law requires it. We do not sell any of it, and we do not use it for advertising.
Who else receives your data
- Cloudflare runs the website and stores our database and your uploaded files, and runs the human check (Turnstile).
- Google, for sign-in, if you choose “Continue with Google”. Google tells us your name and email address, and knows that you signed in to Print My Friend.
- Google Gemini, Google’s AI image service, makes your preview images, as our processor. When you ask for a preview, the photo you uploaded is sent to Google Gemini for generation, together with our written instructions for the style you chose, and Gemini sends back the generated image. We use Google’s paid Gemini service, under terms that do not let Google use your photo or the image to improve its products.
- Meshy, an AI 3D modelling service, makes your 3D model, as our processor. When you ask for your model, the preview image you approved is sent to Meshy, and Meshy sends back the model. We copy the model to our own storage as soon as it is ready; Meshy deletes its copy within a few days.
- Stripe takes your card payments, as our payment processor. Stripe receives your card details, the amount, and our reference numbers for your account, your project and the payment. We never see your card number.
- PostHog, on its EU Cloud, is our analytics provider. It receives the pages you visit, what you click and the recordings described above, with your photos hidden. It only does so if you accept analytics cookies in our cookie notice.
- Resend is our email provider. It sends your sign-in links, so it receives your email address and the message we send.
- GitHub holds our private list of things to fix. If you use the ⚑ Report tab, what you write goes there, together with the page you were on, your browser and screen size, the time, a link to the session recording described above, and our internal reference numbers for your account and project. Your name, email address, photos and files are never sent to GitHub.
The people who run Print My Friend can see Account details, such as email addresses and Credit balances, to operate the service.
Where your data is stored
Our database, your uploaded files and our analytics are stored in Europe. Cloudflare may handle each request at whichever of its locations is nearest to you. Google (including Google Gemini), Meshy, Resend, Stripe and GitHub are international companies and may handle the data they receive outside Europe, under their own safeguards.
How long we keep it
- Your photo is deleted 30 days after your order is posted. If you approve a 3D model and do not order it, your photo is deleted 30 days after you approved the model. Once the model exists, nothing needs the photo again.
- Your approved preview and every 3D model made for you, approved or not, and the pictures of your model in its colour shown in your basket and on your orders, are deleted 12 months after your most recent order, or 12 months after you approved the model if you do not order it. Until then you can order your miniature again. You paid for your model, so it is kept whether or not you order it.
- Your delivery address is deleted 30 days after your order is posted, or 30 days after the project is abandoned. If you order again, we ask for it again.
- A Project you start without signing in, and never sign in to keep, is deleted with its photo and previews 7 days after you started it.
- Nothing an order still waiting to be printed needs is deleted until it has been posted.
- A project you stop working on before approving a 3D model is abandoned: its photo and preview images are deleted 30 days after its last activity. If 3D models were made for it, you paid for them, so they and the preview they were made from are kept for 12 months from then instead, and then deleted; only the photo goes at 30 days.
- Our record of each payment (Stripe’s reference, the amount, the date, and whether it went through or was refunded) is kept for at least six years after the end of the tax year it falls in, as the tax rules for a business require. If you delete your account it is kept with nothing linking it to you.
- Everything else is kept for as long as you have an Account.
Deleting your account
You can delete your account yourself from My account. Deletion takes effect seven days later, and you are signed out everywhere straight away. If you change your mind, sign in again within those seven days and the deletion is cancelled. After seven days, your Account, all of your Projects and orders, and all of their files are permanently removed.
Downloading your data
You have the right to a copy of your data. You can download everything we hold about you, at any time, from My account.
Your other rights
You can ask us to correct your data, to delete it, or to stop using it, by emailing hello@miniature-me.com. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.
Print My Friend is run by Daniel Newton, a sole trader, at Unit 5 Aire St, Leeds LS1 4HT, UK. hello@miniature-me.com