These terms cover buying a Miniature from Print My Friend: what you are buying, what you pay, what you can still change, and what happens if something goes wrong. Please read them before you pay.
What you are buying
A Miniature is a small 3D-printed figure made to order from a photo you upload, in the Style, size and colour you choose. We make it only after you have approved its 3D model on screen. The previews and the 3D model are a guide: small differences in colour, finish and fine detail are normal for 3D printing and are not a fault. A Miniature is a display piece, not a toy, and it has small parts.
Your photo
You may only upload a photo you have the right to use. If it shows a child, you must be their parent or guardian, and we ask you to confirm this before you add the photo. We may refuse to make a Miniature from a photo that is offensive or that someone else has the rights to, and if we do, we refund what you paid for it.
Model credits
Before your 3D model is made, unless you already hold Credits, you buy a small number of model credits. Each 3D model uses one; the price and the number of credits are shown before you buy. The payment is taken from your card straight away, because your model is made straight away, and it is not refunded to your card.
What you paid for model credits comes off your next Order, at exactly what you paid, however many of the credits you used, unless it has lapsed first (see below). It comes off whichever project that Order is for, and shows there as its own line, “Model credits off”. Model credits never take an Order below half its price: what is left over comes off the Order after.
If you cancel an Order, or take Miniatures out of it so that less can come off, what it took of your model credits goes back to your account for your next Order, not to your card, even if the models the credits made have been deleted since. The same happens if we cannot complete an Order at all (we cannot print any of it, we refuse the Order, or we refund it in full because your Miniatures arrived broken, damaged or wrong): what it took goes back to your account for your next Order. If we can print only part of it, what the rest no longer takes goes back to your account.
Model credits wait for as long as any of them is unused, or any 3D model made with them still exists. Once they are used and the last of those models is deleted, whether you delete the project or we remove old models after 12 months, what you paid is kept: it paid for your models to be made. The same happens to every model credit waiting when you delete your account. Pence a cancelled or reduced Order gave back are not kept this way: they wait until an Order takes them. We tell you before you delete a project or your account if that gives up model credits. If you never order, what you paid is not refunded.
A free Credit from the game
While your 3D model is being made you can play a short game. Clearing it may win you one free Credit a day, which pays for one try at a model. A Credit won this way is a free gift: it has no cash value, cannot be exchanged for money, and nothing you paid comes off an Order for it.
Placing an Order and paying
The price of each Miniature, the postage and the total you pay are shown before you pay. When you pay, you place an Order, and our contract with you begins. Your Order’s page shows what you ordered and where it is.
We are not VAT registered, so no VAT is added to our prices.
What you can change while your Order is Placed
Your card is charged when you place your Order, for the total shown on the Pay button, and we email you a confirmation. For a short while after you pay, your Order is Placed, and its page tells you until when.
While it is Placed you can change a Miniature’s colour or the delivery address, or cancel the whole Order for a full refund of what you paid for it. To change a size or how many copies, or take a Miniature out, cancel and order again. You cannot add anything to an Order once it is placed.
If we cancel your Order ourselves, we refund what you paid for it the same way.
Once your Order is Queued for printing, we start making it just for you, and it can no longer be changed or cancelled.
No change-of-mind returns
When you buy online you usually have 14 days to cancel and send things back because you changed your mind. That right does not apply to goods made to your specifications or clearly personalised (the Consumer Contracts Regulations 2013, regulation 28(1)(b)). Every Miniature is made to order from your own photo, so once your Order is Queued you cannot cancel it or return your Miniature because you have changed your mind. We tell you this before you pay.
Faulty or damaged Miniatures
This does not affect your rights if something is wrong. If your Miniature arrives broken or damaged, or is not what you approved (the wrong colour or size, say), tell us within 30 days of delivery, with a photo of it, and we will replace it or refund you in full, whichever you prefer. Your rights under the Consumer Rights Act 2015 are not affected by these terms.
A refund goes back to the card you paid with. We send it within 14 days of agreeing it, and it usually shows on your statement within 5 to 10 working days after that. If your card can no longer take it, we will contact you to arrange another way to pay you.
Delivery
We deliver to addresses in the United Kingdom only. Postage is a flat £3.99 per Order, and free when your Order holds 2 or more Miniatures (copies count). Miniature prices do not include it. Your Order is posted in one parcel once every Miniature in it has been printed, and we email you when it is on its way. If we post part of it separately, you are not charged for the second parcel.
Your information
How we handle your photo and your details is set out in our Privacy notice.
Contacting us
Email hello@miniature-me.com, or, when you are signed in, use the ⚑ Report tab on the right edge of the screen. See Contact us.
The law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring a claim in your own courts. Nothing in these terms limits what the law does not allow us to limit.
Print My Friend is run by Daniel Newton, a sole trader, at Unit 5 Aire St, Leeds LS1 4HT, UK. hello@miniature-me.com